Wednesday, December 31, 2008

Zune.net 's response re: Z2K (microsoft new years prank)

i tried it and THANK GOD it worked! *whew!* Microsoft should create a newer software that is "bug free".

My Zune 30 is frozen. What should I do?

Follow these steps:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.

Once the battery has sufficient power, the player should start normally. No other action is required—you can go back to using your Zune!

My Zune 30 has been working fine today. Should I be worried?

Nope, your Zune is fine and will continue to work as long as you do not connect it to your computer before noon GMT on January 1, 2009 (7 a.m. Eastern or 4 a.m. Pacific time).

Note: If you connect your player to a computer before noon GMT on January 1, 2009, you'll experience the freeze mentioned above—even if that computer does not have the Zune software installed. If this happens, follow the above steps.

What if I have rights-managed (DRM) content on my Zune?

Most likely, rights-managed content will not be affected by this issue. However, it's a good idea to sync your Zune with your computer once the freeze has been resolved, just to make sure your usage rights are up to date.

What if I took advice from the forums and reset my Zune by disconnecting the battery?

This is a bad idea and we do not recommend opening your Zune by yourself (for one thing, doing so will void your warranty). However, if you've already opened it, do one of the following:

  • Wait 24 hours from the time that you reset the Zune and then sync with your computer to refresh the usage rights; or
  • Delete the player's content using the Zune software (go to Settings, Device, Sync Options, Erase All Content), then re-sync it from your collection.

my ZUNE has "Z2K" problem....

kahapon, biglang nag freeze yung zune ko. tinry kong i-reset pero ayaw gumana. sobrang NAKAKADISMAYA kasi sumakto pa sa new year! wala tuloy akong pang soundtrip....

'Zune 30 Midnight Meltdown' Angers Music Lovers (NewsFactor)

While the rumor mill is focused on Apple developing a larger-screen iPod touch, the blogosphere is churning with angry reports about frozen 30GB Microsoft Zunes.

Discussions board like ZuneUser.com, ZuneScene.com and Zune.net offer first-hand accounts of the problems with Microsoft's music player. It seems the Zunes reboot, then freeze once the status bar reaches 100 percent.

Some are calling it the "Z2K" problem, playing off the infamous Y2K bug that many thought would throw the computing industry in chaos at the beginning of the century when dates changed from 1999 to 2000. That's because the problem seems to have started at exactly midnight PST Wednesday -- the first moments of the last day of 2008.

A Fix That Fails

Microsoft wasn't immediately available for comment on what observers are calling the Zune 30 Midnight Meltdown. But the forums are ablaze with complaints and demands for updates from Microsoft.

"I had my Zune docked on its iHome ZN9, charging, and all the sudden I hear it start whirring as I'm sitting here at the laptop. I looked up just in time to see it restarting itself at exactly 12:00 midnight, watched the loading bar, and then the freeze. Great. WHAT is going on!?" VS Venom Shot wrote on the Zune.net forum.

Meanwhile, a Zune.net user named Dmodegirl claims to have solved the problem. She said the Zune needs a "hard reset" and suggested using a small screwdriver to pop off the plastic shielding where the Zune cable plugs in and remove the two screws on either side of the plug.

"Pop the cover off and locate the battery plug at the top left corner of the Zune. Using your screwdriver, pop the cable connection halfway off, and do this to the other plug on the right side," she wrote. "Wait three seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place."

Some users reported success with this method, but when they plugged their Zune back in to charge, it froze again. Others were concerned with trying the hard reset for fear of turning the Zune into a fancy paperweight. Still others are hinting that Microsoft should compensate Zune users with a free Zune Pass.

A Black Eye for Zune

"This problem is something that never should have made it out of testing. I've been with the Zune Pass since day one and I'm seriously looking into other devices and services due to this. We at least need some kind of acknowledgment or statement from MS that clarifies the issue and puts in place a plan of action," a user named Furious Mittens wrote on the Zune.net forum.

Those comments aren't something Microsoft wants to hear. Indeed, frozen Zunes after the holiday shopping season is not welcome news, according to Phil Leigh, a senior analyst at Inside Digital Media.

"Microsoft has got to close the ground on the iPod, and the only way to do that is with a superior product," Leigh said. "It takes time to recover from something like this. First impressions are important for new buyers, and this is a bad first impression."